AnswerPhone
Call Us: 866-459-4223
HomeImprove your customer service
while reducing costs
"Celebrating our 35th year of service"
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Welcome
Let us show you how to save 20% or more on your after-hours customer service
Forked Deer Electric recently reduced their after-hours service costs by more than 20%
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501 Heritage Drive, Oxford, MS 38655
At Answerphone, we specialize in high volume, high efficiency after hours call handling for power company customers; and do so at minimal cost. Customers are automatically identified before the call is answered and are then routed to a customer service representative or given the information they need. After a confirmed outage is being addressed, for example, subsequent callers will hear, "We are now addressing power outages in the Highway 61 area. Please press one if you have further information or wish to speak to a customer service representative."
Our professionally trained customer service representatives (CSR) and state-of-the-art Interactive Voice Response (IVR) technology combine to provide fast, friendly service at an unbeatable price.We answer for you or provide solutions for your in-house use.
24 Hours - 7 days a week
AnswerPhone Handles:
Power Outage Calls Customer Calls
Billing Inquiries Crew Dispatch
Service Restoration Calls Payment Verification
& much more
